Privacy Policy

Safe Hands Support Scotland  Privacy Statement

This privacy statement outlines how Safe Hands Support Scotland and its Subsidiary Companies uses and protects your personal information and explains why and how we use that information, who we may share it with and your rights over your own information.

We are totally committed to protecting the privacy and personal data and we are assured that any user-identifiable information provided will only be used in accordance with this privacy statement.
Safe Hands Support Scotland is a lawful processor of your information because we have consent to do so, because it fulfils a legal and contractual obligation and because it is in your best interests.

Safe Hands Support Scotland has a legal duty to comply with the new data protection laws known as GDPR 2018 and to protect any information that it collects from users.

SHSS collects your personal information to help us provide you the best care and treatment. Some of this information will be given to us by the Commissioner or your GP in order that the care or treatment can begin without delay or continue without a break. We may ask for other information directly, but we will always tell you exactly what we may need, why we need it and we will always ask your permission to use it.

SHSS only uses the information we collect to maintain the quality and safety of the care and treatment we provide for you. We will not use the information for any other purpose without your consent. We will not disclose your personal information to a third party without your consent unless we are legally obliged to do so or in the case of an emergency.

We may have reason to share your personal data to make sure that you receive the best all round and uninterrupted care and treatment. This information will only share this information with those involved with your care or treatment. We will only share the information when it is necessary and limit any disclosure to what information is strictly necessary. We will always seek your permission to share information prior to any disclosure.

We will always inform you what information we are keeping about you and what we are using it for. We will provide you with the information we are keeping should you request it, or to somebody else if you give them permission to have it. You may also make choices about SHSS’s collection and use of your information. You may also ask us to delete, correct or stop using the information we have about you. If we are unable to do so, we will always explain why. We will not charge you for any of these requests.

We will keep your electronic information safe by protecting it with electronic safeguards and controlling and monitoring who has access to it. We will keep any documents securely locked away in premises that are also secure and ensure all our employees are trained and up to date in information security and data protection.

Safe Hands Support Scotland has adopted the following procedure in gaining your consent to be placed on their marketing lists.

When you first make an enquiry of or buy a product from Safe Hands Support Scotland Ltd. you consent to receiving marketing about other products and services from us. Your details are placed on our marketing list for the group and a ‘questionnaire’ will be sent to you; it may be sent electronically.

From offers and promotions to sound and video, the aim of this site is to be interesting, helpful and informative. We’re keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as ‘cookies’.

Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site.

Other cookies can tell us if you come back. These are ‘persistent cookies’, which expire after a period of time unless you delete them from your device. We use them to help customise the site – to do things such as display relevant information based on your visit.

Some cookies enable sites to work, while others help us learn about what people are browsing for.

This information will be controlled as per our privacy policy outlined above.

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies.

Rest assured that the cookies we use do not store personal details, such as payment card numbers.

1. Strictly necessary In brief these cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work.

For example we use these cookies to enable you to use shopping baskets, which remember your choices and enable you to buy.

2. Performance cookies In brief these cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well.

For example we gather information to diagnose problems and issues. We then use it to make improvements and fix errors.

3. Functional cookies In brief these cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.

For example if you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.

4. Targeting or advertising cookies In brief these cookies collect anonymous information about your browsing habits which are then used to make advertising relevant to you. They remember if you have visited a website and share this information with advertisers.

For example these may be used by third parties to serve advertisements on our behalf across the internet based on your interaction with SHSS’s website through cookies and other technologies. This information may be used by us and our third parties to analyse and track data, as well as to deliver advertising and content that is based on your interests. These services are provided by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

We often link off to other sites to help provide you with extra information or services. For example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook and other popular social media or book-marking sites. But remember, these sites may use cookies that we do not control. So be sure to check how they use your information.

If cookies are disabled on your device you will still be able to use most of this site. However it may limit what you can do.

How you manage your cookies depends on your browser. To find out which browser you use:

• PC: open your browser and go to the Help menu and then click on the About option.
• Apple Macintosh: open your browser and go to the Apple menu and then click on the About option.
• Mobile device: check your settings.

If you would like to know more about cookies you can visit www.allaboutcookies.org which explains in detail how they can work and can be managed.

Please advise us in writing as to any changes in your circumstances. Obviously it is preferable for us to retain up to date information. We will amend details as required. We are, however, obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.

Our privacy statement is reviewed regularly and updates will be available should you request a copy. This statement was last updated in May 2020.